Terms of Use

The Royal Mint Bullion Platform - Terms Of Use

This page, together with the documents referred to in it, sets out the terms on which The Royal Mint Limited (we, us and our) allow you to make use of our website 'www.royalmintbullion.com' (Site), whether as a guest or a registered user. Use of our Site includes accessing, browsing, or registering to use our Site.

By using our Site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, please refrain from using our Site.

These terms of use refer to the following additional terms, which also apply to your use of our Site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us and sets out information about the cookies on our Site. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.
  • If you buy and sell any of the products (Products) listed on our Site and, if applicable, store them with us, our Transaction Terms will apply.

INFORMATION ABOUT US

We are a government owned company, registered in England and Wales under company number 06964873, with our registered office at Llantrisant, Pontyclun, CF72 8YT, United Kingdom (our premises). Our VAT number is GB 256 5227 96. We operate 'www.royalmintbullion.com'.

To contact us, please see our Contact Us page or email us on 'enquiries@royalmintbullion.com'.

CUSTOMER ACCOUNTS

In order to buy Products through our Site, you must have a registered approved and pre-funded customer account (Customer Account).

Registration

To be eligible to register a Customer Account, you must meet the following criteria and represent and warrant that:

(i) if you are a consumer, you:

(1) are 18 years of age or older; (2) agree to us carrying out certain credit and personal identity checks for regulatory purposes and you shall provide us with such personal documentation as we may require to comply with our legal obligations from time to time; (3) are not currently restricted from using our Site, or not otherwise prohibited from having a Customer Account, (4) will only maintain one Customer Account at any given time; and (5) will not infringe any rights of ours or our licensees, including intellectual property rights such as copyright or trademark rights.

(ii) if you are a business, you:

(1) are not currently restricted from using our Site, or not otherwise prohibited from having a Customer Account; (2) will only maintain one Customer Account at any given time; (3) have full power and authority to enter into these terms and doing so will not breach any other agreement to which you are a party; (4) will not infringe any rights of ours or our licensees, including intellectual property rights such as copyright or trademark rights; and (5) agree to provide at your cost all equipment, software and internet access necessary to use our Site.

We reserve the right to refuse membership to any person or organisation at our sole discretion and without reason.

Funding Customer Accounts

In order to make a purchase via the Site you will be required to have a Customer Account with sufficient funds credited. When you register on the Site you will be provided with account information to transfer funds from your bank account to our designated bank account. You may also deposit funds by: (i) a debit card up to a maximum of £50,000; and (ii) a credit card up to a maximum of £20,000.

Once you have deposited funds via bank transfer, debit card or credit card, you will be notified that money is available to buy Products.

Please note that your debit and/or credit card provider may charge you a fee for funding your Customer Account. You should contact your bank or card issuer to confirm any charges which they may impose before funding your Customer Account. We will not be liable to you for any such charges.

Withdrawals

Prior to withdrawal, you must add a linked bank account within My Account. If we can validate that monies are to be returned to your same bank account from which you originally credited your Customer Account by bank transfer no further checks will be necessary. If you funded your account by debit card or wish to withdraw to a different bank account from that used to fund the account this will be subject to us completing satisfactory due diligence checks on the account and may result in delay.

Customer Account Compulsory Checks

Upon registration we will carry out electronic checks on you to confirm your identity in accordance with UK anti-money laundering regulations.

If for any reason electronic checks cannot be performed satisfactorily, we will notify you and you will be able use a facility via the Site to upload files containing your identification information. If we require any further information from you we will contact you.

As soon as these checks have been successfully completed you will be able to buy Products.

For Hong Kong customers only – Consent for Compulsory Checks

In order to verify your identity for the purposes of anti-money laundering, identification and risk mitigation, you voluntarily provide (i) The Royal Mint Limited, (ii) GB Group PLC (company number 02415211, whose registered office is at The Foundation, Herons Way, Chester, CH4 9GB) ‘GBG’, (iii) TransUnion Limited (company number 03834989, whose registered office is at 95 Glencairn Road, London, SW16 5DG) ‘TransUnion’ and (iv) any other customer identity verification provider contracted by The Royal Mint Limited from time to time ‘ID Verification Provider’ with your Personal Data (as defined below) and hereby expressly consent to and authorise the following:

Personal Data’ refers to such data only consisting of the following (and shall include any updated data of the following items from time to time):

(a) your full name, including surname, given name and other name;

(b) your Hong Kong Identity Card Number;

(c) your date of birth;

(d) your correspondence address; and

(e) your telephone number.

This consent and authorisation is given by you to The Royal Mint Limited on its own behalf, and on behalf of, and as agent for, GBG, TransUnion and any other ID Verification Provider for the following uses of your Personal Data:

(i) the transfer to TransUnion by The Royal Mint Limited, through GBG, or to any other ID Verification Provider of your Personal Data for verification of your Personal Data;

(ii) TransUnion or any other ID Verification Provider checking if your Personal Data is on the database of TransUnion or such other ID Verification Provider;

(iii) TransUnion or any other ID Verification Provider providing the matching result to GBG or any other ID Verification Provider and The Royal Mint Limited, which may or may not be located inside Hong Kong, without having sent you any copy of the result for your review; and

(iv) retention of the Personal Data for the period necessary in accordance with the laws of England and Wales.

By submitting this data, you understand the above and you give consent to and authorise The Royal Mint Limited, GBG, TransUnion and any other ID Verification Provider to act in accordance with (i) to (iv) above. Further, you agree and acknowledge that the use of your Personal Data for the above by The Royal Mint Limited, GBG, TransUnion and/or any other ID Verification Provider shall not be made the basis for any complaint, claim, suit, demand or cause of action or other proceeding against The Royal Mint Limited, GBG, TransUnion or any other ID Verification Provider by you or any third party.

ACCESSING OUR SITE

Our Site is made available free of charge.

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

YOUR ACCOUNT AND PASSWORD

If you choose, or you are provided with, a user identification name, code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification name, code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification name, code or password, you must promptly notify us at 'enquiries@royalmintbullion.com' or telephone from the UK: 0345 600 5014 or overseas: +44(0) 1443 235 908.

SHARING MATERIAL ON OUR SITE

Whenever you make use of a feature that allows you to upload content to our Site, or to make contact with other users of our Site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our Site will be considered non-confidential and non-proprietary, and we have the non-exclusive right to use, copy, adapt, distribute, disclose and exploit, including the right to sub-licence to third parties, any such content in any form for any purpose.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Site.

We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our Site do not represent our views or values.

OUR RIGHTS

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

NO RELIANCE ON INFORMATION

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date.

CHANGES TO OUR SITE

We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our Site, or any content on it, will be free from errors or omissions.

LIMITATION OF OUR LIABILITY

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by laws of England and Wales.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our Site; or
  • use of or reliance on any content displayed on our Site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Our Transaction Terms set out limitations and exclusions of liability which will apply to liability arising as a result of the buying, selling or storing of Products via our Site.

VIRUSES

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our Site other than that set out above, please contact 'enquiries@royalmintbullion.com'.

THIRD PARTY LINKS AND RESOURCES IN OUR SITE

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

JURISDICTION AND APPLICABLE LAW

These terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Last updated on 8th November 2018