Privacy Policy

TRM Bullion Privacy Policy and Cookies

The Royal Mint Limited is committed to respecting your privacy. We may need to handle personal information about you so that we can provide services for you. This privacy statement tells you how we look after that information.

Cookies

What are Cookies?

Cookies are small text files stored on your computer when you visit particular web pages. At royalmintbullion.com we use cookies to keep you logged into your account.

You need to have cookies enabled to order products on royalmintbullion.com. You can still browse our website if you don't wish to enable cookies. By default most web browsers will have cookies enabled, but they can be turned off should you need to.

Cookies cannot harm your computer. We do not store personally identifiable information such as debit card details in our cookies, we do use information gathered from cookies to help improve our customer’s experience of the site. So we may make use of this information to make our campaigns more relevant, or make browsing our products easier.

The Royal Mint Limited does have relationships with select suppliers who may also set cookies during your visit to be used for marketing purposes, such as showing you our products depending on what you seem to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window).

Provision of this information is part of our response to comply with recent legislation, making sure that you feel confident about your privacy while using our website. We are providing you with this information to show you that we take privacy very seriously and so that you can view clearly how we use cookies when you visit our website.

Our Cookies Policy

Your computer, tablet or mobile device will need to accept cookies to enable the online purchasing and features found on royalmintbullion.com.

Cookies set by The Royal Mint Limited don’t contain sensitive information, such as your name, or payment details. They store a generated ‘key’ which is associated with all this information. But, your browser can be used to restrict, block or delete cookies from royalmint.com or any other website, if you would prefer. How this is done differs from browser to browser, so check the ‘Help’ menu of your favoured browser (or the handset manual for your mobile phone) to find out how you can change your cookie preferences.

Here's a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies in the next section.

Name

Cookie purpose

expirationTime

Monitors inactivity for logged in customers. This information is used to warn a logged user 1 minute before session expires.

Notifications

The website has functionality to display a variety of popup dialogs, banners, etc to users. This keeps information which message should be shown to a user.

random generated guid

When user first time logs from any machine they must enter their security question. User is also required to confirm if that location is trusted or not. If they check "yes" a cookie is saved, and next time they log on the portal will not ask about security question. Otherwise portal will ask the security question again the next time user logs on.

Testcookie

We use javascript to test if cookies are supported by the clients browser. Javascript code writes a value into the cookie and tries to read it. Cookies support is required for royalmintbullion.com.

ASP.NET_SessionId

A ‘key’ that is associated with your current session.

__utma, __utmb, __utmz

These cookies enable the function of Google Analytics. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your purchasing experience.

The data stored by these cookies can be seen only by the relevant teams at The Royal Mint Limited and Google and never shows any confidential information.

For more information visit:
https://developers.google.com/analytics/resources/concepts/gaConceptsCookies#cookiesSet

Third Party Cookies

When you visit our website (www.royalmintbullion.com) you may notice some cookies that aren’t related to The Royal Mint Limited. If you visit a web page that contains content which is embedded from other websites, for example YouTube or Vimeo, you may be sent cookies from these sites. The Royal Mint Limited does not control these cookies and we would suggest that you visit these sites to view information about their cookies and how they are used.

Some of the partners that may set cookies on royalmint.com include:

Flash cookies (or Local Shared Objects)

On royalmintbullion.com we display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window). Please bear in mind that if you disable Flash cookies for royalmint.com you'll unable to access certain types of content on the site, such as videos.

royalmintbullion.com 'share' tools

If you take the opportunity to 'share' royalmintbullion.com content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you would like to learn more about cookies and how to manage them, visit aboutcookies.org (opens in a new window).

How to Manage Cookies via your Browser

Google Chrome
Click on 'Tools' at the top of your browser window and select Options
Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
Now select 'Allow local data to be set'

Microsoft Internet Explorer 7.0, 8.0
Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
Settings above Medium will disable cookies

Mozilla Firefox
Click on 'Tools' at the top of your browser window and select Options
Then select the Privacy icon
Click on Cookies, then select 'allow sites to set cookies'

Safari
Click on the Cog icon at the top of your browser window and select the 'Preferences' option
Click on 'Security', check the option that says 'Block third-party and advertising cookies'

Click 'Save'

General Privacy

The Royal Mint Limited considers the responsible use of personal information to be a critical element in enabling the Internet to reach its potential as a serious tool for personal and professional activities.

When we ask you for personal information, we will ensure it is:

  • handled fairly and lawfully processed
  • processed for limited purposes
  • adequate, relevant and not excessive
  • accurate and up to date
  • not kept for longer than necessary
  • processed in line with your rights
  • secure
  • not transferred without adequate protection

It is important that we keep your information accurate and up-to-date and so in return, we ask you to:

  • give us accurate information
  • tell us as soon as possible if there are any changes, such as a new address

Controllers of information

Any personal information provided to, or gathered by, The Royal Mint Limited is controlled by The Royal Mint Limited, Llantrisant, Pontyclun, Mid Glamorgan, South Wales, United Kingdom, CF72 8YT.

  • Telephone: 0845 60 88 300
  • e-mail: customer.services@royalmint.com

Data Collection

Personal Information

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, e-mail address, a home, postal or other physical address, other contact information, title, birth date, gender, occupation, industry, personal interests, and other information when needed to provide a service you requested.

The Royal Mint Limited collects personal information when you place an order, participate in our online competition, request to be included in an e-mail or other mailing list, or make an enquiry.

If you supply us with your postal address you may receive periodic mailings by postal mail from us with information on new products and services or upcoming events. If you do not want us to contact you, you can choose to "opt out", and Royal Mint will endeavour to respect your wishes. If you are a registered customer you can do so online or please let us know by sending an e-mail to us at the address above or calling us at the telephone number above or writing to us at the postal address above.

e-mail

Persons who supply us with their e-mail addresses may receive e-mail contact from us with information regarding orders they have placed on-line.

In addition, persons who supply us with their e-mail addresses and "opt in" may receive e-mail contact from us about new products and services or upcoming events. If you decide that you no longer wish to receive e-mail communications, you can choose to "unsubscribe" by clicking the link at the footer of each e-mail or by sending an e-mail to us at the address above. You can also call us at the telephone number above or write to us at the postal address above. The Royal Mint Limited will endeavour to respect your wishes.

Tracking user sessions

When you visit our website your IP address (the Internet address of your computer) is logged to track your session.

This is automatically recognised by the Web server and is only used for system administration and to provide statistics, which The Royal Mint Limited uses to evaluate use of the site. We do not link your IP address to anything personally identifiable to you and therefore you remain anonymous.

Tracking marketing activity

The Royal Mint Limited uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our advertisement management partners. These files enable our partners to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with our partners. With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or e-mail address. For more information please review our cookies policy above.

Security

All Royal Mint employees follow an organisation-wide security policy. Authorised Royal Mint personnel are provided access to personally identifiable information and these employees have agreed to ensure confidentiality of this information. The Royal Mint Limited policy is to use secure socket layer technology for the protection of debit card information submitted through web forms.

Third party organisations

The Royal Mint Limited does not sell trade or rent your personal information to others.

We may employ or engage other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing debit card payments, providing customer services and ensuring legal compliance (including know your customer, anti-money laundering and counter-terrorist financing verification). Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.

For Hong Kong customers only – Consent for Compulsory Checks

In order to verify your identity for the purposes of anti-money laundering, identification and risk mitigation, you voluntarily provide (i) The Royal Mint Limited, (ii) GB Group PLC (company number 02415211, whose registered office is at The Foundation, Herons Way, Chester, CH4 9GB) ‘GBG’, (iii) TransUnion Limited (company number 03834989, whose registered office is at 95 Glencairn Road, London, SW16 5DG) ‘TransUnion’ and (iv) any other customer identity verification provider contracted by The Royal Mint Limited from time to time ‘ID Verification Provider’ with your Personal Data (as defined below) and hereby expressly consent to and authorise the following:

Personal Data’ refers to such data only consisting of the following (and shall include any updated data of the following items from time to time):

(a) your full name, including surname, given name and other name;

(b) your Hong Kong Identity Card Number;

(c) your date of birth;

(d) your correspondence address; and

(e) your telephone number.

This consent and authorisation is given by you to The Royal Mint Limited on its own behalf, and on behalf of, and as agent for, GBG, TransUnion and any other ID Verification Provider for the following uses of your Personal Data:

(i) the transfer to TransUnion by The Royal Mint Limited, through GBG, or to any other ID Verification Provider of your Personal Data for verification of your Personal Data;

(ii) TransUnion or any other ID Verification Provider checking if your Personal Data is on the database of TransUnion or such other ID Verification Provider;

(iii) TransUnion or any other ID Verification Provider providing the matching result to GBG or any other ID Verification Provider and The Royal Mint Limited, which may or may not be located inside Hong Kong, without having sent you any copy of the result for your review; and

(iv) retention of the Personal Data for the period necessary in accordance with the laws of England and Wales.

By submitting this data, you understand the above and you give consent to and authorise The Royal Mint Limited, GBG, TransUnion and any other ID Verification Provider to act in accordance with (i) to (iv) above. Further, you agree and acknowledge that the use of your Personal Data for the above by The Royal Mint Limited, GBG, TransUnion and/or any other ID Verification Provider shall not be made the basis for any complaint, claim, suit, demand or cause of action or other proceeding against The Royal Mint Limited, GBG, TransUnion or any other ID Verification Provider by you or any third party.

This privacy policy only covers The Royal Mint Limited and its website at https://www.royalmintbullion.com. Other links within this site to other websites are not covered by this policy.

You can get more details on:

  • how to find out what information we hold about you and how to ask us to correct any mistakes
  • agreements we have with other organisations for sharing information
  • circumstances where we can pass on your personal information without telling you (e.g. to prevent and detect crime)
  • our instructions to staff on how to collect, use and delete your personal information
  • how we check the information we hold is accurate and up to date
  • how to make a complaint

For more information, please contact:
Data Protection Officer at The Royal Mint, Llantrisant, Pontyclun, CF72 8YT or by telephone on 01443 623119.


Last updated on 1st November 2016